Terms & Conditions

The terms and conditions described herein covers the entire Kluug store (“the Store,” “the Seller,” “we,” “us,” or “our”), regardless of its form (facebook store, website etc.). Phrases such as “the Buyer”, “you,” “your” and other similar expressions refer to our customers, or the specific users of the Store. 

When purchasing at Kluug Store you automatically accept the terms and conditions stipulated below, and agree to enter into a distance contract. Consequently, we recommend that you read these terms and conditions carefully before purchasing.

Legal age

Minors are prohibited from using the Store in any way, except under the supervision of a parent or guardian.

Distance agreement

The Distance agreement is an agreement between the Buyer and the Seller based on the offer available in the Store via the Internet. The distance agreement applies to all orders placed in the Store.

The distance agreement shall come into force as soon as the Buyer has placed the order via the Internet and has received confirmation from the Store about the order made by e-mail. Order and order confirmation shall be deemed to be received when they are accessible to the parties to whom they are addressed.

The distance agreement is governed by laws and regulations and these terms & conditions.


You can pay for your orders in following ways:

a) Wire transfer

b) Swedbank Payment Portal

c) Payment cards

d) Paypal

By using the payment option of your choice, you automatically accept the terms and conditions set forth by the payment services provider.


In order to purchase products at the Store you must fill in your personal information and payment information. 

If you have any further questions please contact us at kluug.store@gmail.com


We ship to wherever you are, all over the world!

The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.

5 days (Latvia)

21 days (Europe)

6 weeks (Rest of the world)

Please note that when shipping to outside of Europe the order will have to go through the customs authority for clearance - this is not included in the approximate delivery time.

You are solely responsible for any rules and regulations that may apply to you, depending on your jurisdiction, location, place of residence or chosen delivery address; we shall not be held responsible for any additional costs, restrictions, delays or any other negative consequences.

We shall not be held responsible for any loss that is/may be caused by third parties, including during shipping.

Any costs associated with the delivery of your purchase shall be provided to you during checkout.

The Right of Withdrawal

The Buyer has the right to exercise the right of withdrawal and to unilaterally withdraw from the contract within 14 days, by sending a letter of withdrawal to the Seller. The Seller shall send the letter of withdrawal form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the item to the Seller within 7 days of sending the letter of withdrawal. All costs incurred in returning the item to the Seller shall be borne by the Buyer.

The Buyer shall be responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal. The Seller reserves the right to refuse the Buyer a right of withdrawal or demand compensation in the event of damage to the Product, neglect during use of the Product or failure to follow instructions, or loss of the original packaging/damaged packaging.

More information on right of withdrawal can be found here.

Privacy Policy

The privacy policy (the “Privacy Policy”) described herein covers the entire Kluug store (“the Store,” “we,” “us,” or “our”), regardless of its form (facebook store, website etc.). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of the Store. By visiting and using any part of the Store, you accept the practices described in this Privacy Policy.

When using any part of the Store your personal data may be processed as described in this Privacy Policy. We therefore ask you to please read it carefully before communicating any of your data to Kluug or Store.

We inform you that your personal data will be processed in full compliance with the Regulation (EU) 2016/679 and that the present privacy policy is provided pursuant to Article 13 of the Regulation (EU) 2016/679 (hereinafter, “GDPR”).

Who is Kluug?

The Kluug store is maintained by Sineppi SIA , a company registered in Latvia under the registry code: 40103485096, registered address: Latvija Rīga Steigas iela 13C, LV-1035 (hereinafter, the “Kluug”) 

When does Kluug collect my data?

Kluug may receive your personal data through your interaction with the Store, but only when you provide it willingly. 

What information will I need to provide?

You may provide personally identifiable information (“personal data”) about yourself when you interact with the Store, such as your name, phone number and email address, as well as delivery address. 

Will any information be collected automatically?

We collect only the data you provide willingly. If any feature of the Store collects data automatically, you will be warned before agreeing to the specific feature.

What are the purposes and legal basis of data processing?

We process personal data for the purposes of the Store, namely:

a) for the organisation, management and functioning of the Store;

b) to provide services and delivery of goods;

c) for marketing activities.

Any refusal to provide required data may hinder correct use of the Store and restrict some of its features.

Will my e-mail address be used to send me newsletters? 

Kluug offers the possibility to request a subscription to our newsletter so you can be kept up to date with Kluug news and results, but this is not mandatory. You will receive Kluug newsletter only if you knowingly request it.

Who will have access to my data?

We will not share any data you provided with any third parties. 

Will my data be transferred outside of EU? 

We will not transfer your data outside of European Union.

Is the information I provide secure?

Pursuant to Article 25 of the Regulation (EU) 2016/679, we implement appropriate technical and organisational measures, which are designed to implement data-protection principles, such as data minimisation, in an effective manner and to integrate the necessary safeguards into the processing in order to meet the requirements of the Regulation and protect your rights. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the information we maintain, we cannot ensure or warrant 100% security of any information that you transmit to us. 

How long will my data be stored?

Your personal data will be kept for no longer than is necessary for the specific purposes for which the personal data is processed. More precisely, personal data is kept as long as follow-up actions are necessary with regard to the purpose(s) of the processing of personal data. You can always choose to delete your data by contacting us directly.

Changes to this policy

We may revise this Privacy Policy from time to time. We may make changes to this policy at our sole discretion. By continuing to access or use the Store after those changes become effective, you agree to be bound by the revised Privacy Policy.

Exercise of users’ data protection rights

You may contact us via email at kluug.store@gmail.com, in order to assert your rights, as described in Articles 15 to 22 of the Regulation (EU) 2016/679.

Your rights and safety of any data you provide are of utmost importance to us.

Does this website use ‘cookies’?

Yes. Cookies are small files that a Store or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current Store activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Store traffic and Store interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Contact us

Phone number: +37129335590

E-mail:  kluug.store@gmail.com