Privacy Policy

The privacy policy (the “Privacy Policy”) described herein covers the entire Kluug store (“the Store,” “we,” “us,” or “our”), regardless of its form (facebook store, website etc.). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of the Store. By visiting and using any part of the Store, you accept the practices described in this Privacy Policy.


When using any part of the Store your personal data may be processed as described in this Privacy Policy. We therefore ask you to please read it carefully before communicating any of your data to Kluug or Store.


We inform you that your personal data will be processed in full compliance with the Regulation (EU) 2016/679 and that the present privacy policy is provided pursuant to Article 13 of the Regulation (EU) 2016/679 (hereinafter, “GDPR”).


Who is Kluug?

The Kluug store is maintained by Sineppi SIA , a company registered in Latvia under the registry code: 40103485096, registered address: Latvija Rīga Steigas iela 13C, LV-1035 (hereinafter, the “Kluug”) 


When does Kluug collect my data?

Kluug may receive your personal data through your interaction with the Store, but only when you provide it willingly. 


What information will I need to provide?

You may provide personally identifiable information (“personal data”) about yourself when you interact with the Store, such as your name, phone number and email address, as well as delivery address. 


Will any information be collected automatically?

We collect only the data you provide willingly. If any feature of the Store collects data automatically, you will be warned before agreeing to the specific feature.


What are the purposes and legal basis of data processing?

We process personal data for the purposes of the Store, namely:

a) for the organisation, management and functioning of the Store;

b) to provide services and delivery of goods;

c) for marketing activities.


Any refusal to provide required data may hinder correct use of the Store and restrict some of its features.


Will my e-mail address be used to send me newsletters? 

Kluug offers the possibility to request a subscription to our newsletter so you can be kept up to date with Kluug news and results, but this is not mandatory. You will receive Kluug newsletter only if you knowingly request it.


Who will have access to my data?

We will not share any data you provided with any third parties. 


Will my data be transferred outside of EU? 

We will not transfer your data outside of European Union.


Is the information I provide secure?

Pursuant to Article 25 of the Regulation (EU) 2016/679, we implement appropriate technical and organisational measures, which are designed to implement data-protection principles, such as data minimisation, in an effective manner and to integrate the necessary safeguards into the processing in order to meet the requirements of the Regulation and protect your rights. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the information we maintain, we cannot ensure or warrant 100% security of any information that you transmit to us. 


How long will my data be stored?

Your personal data will be kept for no longer than is necessary for the specific purposes for which the personal data is processed. More precisely, personal data is kept as long as follow-up actions are necessary with regard to the purpose(s) of the processing of personal data. You can always choose to delete your data by contacting us directly.


Changes to this policy

We may revise this Privacy Policy from time to time. We may make changes to this policy at our sole discretion. By continuing to access or use the Store after those changes become effective, you agree to be bound by the revised Privacy Policy.


Exercise of users’ data protection rights

You may contact us via email at, in order to assert your rights, as described in Articles 15 to 22 of the Regulation (EU) 2016/679.


Your rights and safety of any data you provide are of utmost importance to us.


Does this website use ‘cookies’?

Yes. Cookies are small files that a Store or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current Store activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Store traffic and Store interaction so that we can offer better site experiences and tools in the future.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.


Contact us

Phone number: +37129335590